drorya
New Member
Hi Folks
wanted to share with you my experience with Schuberth company....
I have bought a new Schuberth S1 helmet from an that auction site seller on March 2013.
Unfortunately it seems that there is manufacturing problem with visors .
I have contacted Schuberth service center but they keep sending me to the that auction site seller which does not respond.
I have sent an email to Schuberth CEO who seems to ignore my message.
Be aware that in case you are buying Schuberth products online they do not stand behind their products.
My Email to Schuberth CEO
Dear Mr Lejeune,
I am reaching you after getting the attached emails from your service center and would like to ask for your help.
I need your intervention as I am not satisfied from the answers given and need a proper resolution for my problem.
I have purchased a new Schuberth helmet from German that auction site seller on March 2013. (I am using your product for a decade now and generally speaking very pleased with your fine product)
Last week while driving my bike I found out that the inner coating of visor has peeled of when it was raining ( I barely saw anything in the rain and luckily got home ).
I have contacted your service center representative who sent me to the seller who does not respond.
Since it's a manufacturing problem I expect Shuberth to stand behind her product and take responsibility for manufacturing issues raised.(In case needed I am more than willing to send the visor for inspection in order to prove it was not misused)
I had the same problem on 2011 ( which I thought that you fixed thus this is why I bought Schuberth again).
On 2011 your company took responsibility and replaced my visor with on my old helmet .
Sincerely
Dror
wanted to share with you my experience with Schuberth company....
I have bought a new Schuberth S1 helmet from an that auction site seller on March 2013.
Unfortunately it seems that there is manufacturing problem with visors .
I have contacted Schuberth service center but they keep sending me to the that auction site seller which does not respond.
I have sent an email to Schuberth CEO who seems to ignore my message.
Be aware that in case you are buying Schuberth products online they do not stand behind their products.
My Email to Schuberth CEO
Dear Mr Lejeune,
I am reaching you after getting the attached emails from your service center and would like to ask for your help.
I need your intervention as I am not satisfied from the answers given and need a proper resolution for my problem.
I have purchased a new Schuberth helmet from German that auction site seller on March 2013. (I am using your product for a decade now and generally speaking very pleased with your fine product)
Last week while driving my bike I found out that the inner coating of visor has peeled of when it was raining ( I barely saw anything in the rain and luckily got home ).
I have contacted your service center representative who sent me to the seller who does not respond.
Since it's a manufacturing problem I expect Shuberth to stand behind her product and take responsibility for manufacturing issues raised.(In case needed I am more than willing to send the visor for inspection in order to prove it was not misused)
I had the same problem on 2011 ( which I thought that you fixed thus this is why I bought Schuberth again).
On 2011 your company took responsibility and replaced my visor with on my old helmet .
Sincerely
Dror