I recently ordered new grab rails from them for a saddlebag install (purchased usedfrom a member here). Never got a shipping email. I emailed them about a week later to check on the status I got an email back in about an hour with the ups tracking info attached, and received it a few hours later, good timing I guess.
That said their notification system seems to be lacking unless you contact them, but the parts did come on time at a good price, additional they responded rapidly to my email question. I will do business with them again.