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Thread: Uninformed (aka stupid) dealer/service remarks

  1. #1
    Senior Member Uninformed (aka stupid) dealer/service remarks silverhound's Avatar
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    Uninformed (aka stupid) dealer/service remarks

    Brillot2000's post in another thread about a dealer stating that the DCT had a "centrifugal clutch" [read post here] got me to thinking about two experiences I've had with a dealer that made me turn tail and leave.

    What are some classic bone-head statements that have been made to any of you from a dealer or other supplier of motorcycle parts/accessories?

    Here's my two

    When I was first looking for a Yamaha FJR1300 (2008) I went to my local Yamaha dealer. It's a smaller store and they ONLY carry the Yamaha brand. I walked in and asked the salesman if they had any FJR1300's and he stated, "No we only sell Yamaha bikes here". I didn't even bother to tell him that an FJR was a Yamaha because I knew right then, this wasn't the place to buy one even if they could have ordered it or gotten one from another dealer.

    Same dealership (it was close and convenient), went to the parts dept and asked if they could get me a Michelin PR3 rear tire for my Blackbird. Parts girl looks in her books and says she only has pricing on the PR2 but she is sure it would be the same for a PR3. She then stated she would just order me the PR2 and she was sure the distributor would send the "latest model". I said that I was pretty sure it wouldn't be the same price nor would they just automatically send the PR3. I told her to forget it (both out of exasperation and concern this would turn into a big mess when the PR2 showed up). Never went back after that.
    2013 Honda NC700X DCT - Hers
    2014 Yamaha FJR1300ES - Mine


  2. #2
    Senior Member Uninformed (aka stupid) dealer/service remarks dduelin's Avatar
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    We all make mistakes sometimes. I'm glad this isn't a forum for medical professionals.
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  3. #3
    Senior Member JDE's Avatar
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    Yeah, I haven't gone back to mine since trying to order the service manual through them. I waited patiently for about 2.5 months after seeing on here where it had become available from the Helm website. Figured I'd give my local shop some dough, 2 and a half months later and couple trips in face to face to talk to some one and ask what's the delay? I finally cancelled that order and got one from Helm. This was after taking the bike to them for the chain recall. When I left they had put the new chain on with WAY TOO MUCH slack, almost to MAX adjustment! After those two incidents I've lost all hope for my dealership. They mostly cater to the agricultural customer anyways. Now, I order all my stuff online.
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  4. #4
    Member caldercay's Avatar
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    Quote Originally Posted by silverhound View Post
    When I was first looking for a Yamaha FJR1300 (2008) I went to my local Yamaha dealer. It's a smaller store and they ONLY carry the Yamaha brand. I walked in and asked the salesman if they had any FJR1300's and he stated, "No we only sell Yamaha bikes here". I didn't even bother to tell him that an FJR was a Yamaha
    I would have told the sales manager or owner.

    Here's one - I was at a local Honda dealer, sitting on the CTX1300 - no, I don't want one, but was just curious about ergonomics and such.

    Salesman walks over ... "what do you think?"
    "Ah, cruisers aren't for me. It feels like the "front end" is way out in too far for me".
    "What do you ride?"
    " ... when not commuting, it's the ST1300".
    "oh really ... you know the CTX1300 is the replacement for the ST"

    Seriously ... I rolled my eyes and said, "are you serious? Is that what Honda marketing is touting?" ...
    I got off the bike and picked up my parts at the parts counter.

  5. #5
    Senior Member Old Can Ride's Avatar
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    Now days, most folks who own motorcycle dealerships are not motorcycle riders. For the most part, days of old when folks who owned motorcycle dealerships were also mechanics, salesmen, and parts people no longer exist.
    Why not seize the pleasure at once? -- How often is happiness destroyed by preparation, and foolish planning? Just do it. Shut the frunk up and Ride !!!!!!!!!!

  6. #6
    Senior Member Uninformed (aka stupid) dealer/service remarks bamamate's Avatar
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    I feel like we are skipping over the important part of the story. So was the parts girl cute?
    I figure she was since you went back to the dealership twice. I wouldn't have gone back after the no FJR.

    Previous: Kawasaki MT1A 75 (small fat tires, auto clutch), CB400 (Hawk), and after a 20+ year hiatus a NC700X

  7. #7
    Senior Member Uninformed (aka stupid) dealer/service remarks silverhound's Avatar
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    Quote Originally Posted by bamamate View Post
    I feel like we are skipping over the important part of the story. So was the parts girl cute?
    I figure she was since you went back to the dealership twice. I wouldn't have gone back after the no FJR.
    Lol...I recall that she wasn't entirely not cute but I didn't see her on my first trip there about the FJR and since the second one was parts related I decided to give them the benefit of the doubt because I really wanted to give the local guy my business. In any case, she wasn't cute enough for me to try and teach her the difference between tires or waste anymore time there.
    2013 Honda NC700X DCT - Hers
    2014 Yamaha FJR1300ES - Mine


  8. #8
    Senior Member Uninformed (aka stupid) dealer/service remarks bamamate's Avatar
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    While it is an hour away, the dealership I bought from is good. While they were getting the paperwork done three different people asked the salesman if he had checked to make sure the chain recall had been done. Salesman also printed out some kind of service bulletin about a second oil filter. I don't have a DCT but that did let me know the salesman had read up on the bike. He even knew about the manual compartment in the bottom of the frunk.

    The woman that did the financing. WOW! She took the sting out of handing over a check.

    Previous: Kawasaki MT1A 75 (small fat tires, auto clutch), CB400 (Hawk), and after a 20+ year hiatus a NC700X

  9. #9
    Member musicman's Avatar
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    The place I bought my NC from in Hillsboro had riders for salesmen, the guy I worked with was sharp! He knew everything about every bike on the floor, and in some cases was brutally honest about them and what he thought may have been a negative to a bike. I came in to buy the NC not shop, but it was cool nonetheless. Now my local dealership is another thing, 1 salesmen that is impossible to track down (shocking, lol), and horrid prices. They had a '12 model still on the floor as of May, for $2k more than my '13 cost at the other place, haha. I wanted to try and negotiate the price but couldn't find anyone in sales every time I stopped by.

  10. #10
    Senior Member Ed Up's Avatar
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    Bama, did you buy in Searcy?

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