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Deleted member 3648
Ok, so I have a 2 month old NC700XD, and this is happening on mine as well. I called American Honda Powersports (866) 784-1870).
I got through with a tech and he stated that he had not heard of the issue with random Trip A meters resetting to lower but random numbers. He put me on hold to call his technical team (they didn't pick up. HA!). After a few minutes he stated that he had opened a case but that I should take the bike in for service so they can get the case going. I agreed. About 30 minutes later, the nice fellow called me back and told me to hold off on taking it to the dealership as his tech team just called him back to tell him that this is in fact a known issue and they are working on it.
So...
Not sure if this means a recall and a complete replacement of the dash unit, or some type of firmware upgrade.
Either way, I'm sure it will be classified as some sort of recall but I'm not really sure.
Also, as I was typing this, Mike from American Honda called me back yet again to tell me that a case manager would be calling me to explain in detail what is happening and what to expect. So, this could be good info or really nothing at all.
But, in the end, I'm very impressed with the corporate support and the multiple calls I got back.
I will post any new details I get.....
I would suggest calling and putting in a complaint. It was extremely fast and easy. They will need your VIN....
I got through with a tech and he stated that he had not heard of the issue with random Trip A meters resetting to lower but random numbers. He put me on hold to call his technical team (they didn't pick up. HA!). After a few minutes he stated that he had opened a case but that I should take the bike in for service so they can get the case going. I agreed. About 30 minutes later, the nice fellow called me back and told me to hold off on taking it to the dealership as his tech team just called him back to tell him that this is in fact a known issue and they are working on it.
So...
Not sure if this means a recall and a complete replacement of the dash unit, or some type of firmware upgrade.
Either way, I'm sure it will be classified as some sort of recall but I'm not really sure.
Also, as I was typing this, Mike from American Honda called me back yet again to tell me that a case manager would be calling me to explain in detail what is happening and what to expect. So, this could be good info or really nothing at all.
But, in the end, I'm very impressed with the corporate support and the multiple calls I got back.
I will post any new details I get.....
I would suggest calling and putting in a complaint. It was extremely fast and easy. They will need your VIN....