From stories I hear, this sounds normal. There are better experiences reported, and there are worse. Don’t expect any help from mother Honda, either, unless this drags on for months.
The last time I took a car in to a dealer for warranty work, it took a total of five trips to the dealer before the work was fully completed, and then I had to replace the mud flaps because the dealer damaged them putting the car on the lift.
My truck had a safety recall regarding a cover over the fuel pump. I refused to allow the dealer to touch the truck, so I ordered the needed parts and performed the recall myself.
The answer to the frustrations caused by poor dealer service is to stop using dealer service.