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Thread: Dealer and warranty service work

  1. #11
    Member halfmt1's Avatar
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    Quote Originally Posted by 670cc View Post
    My position on warranty work is that it’s just not worth the worry and hassle of having a dealer fix the problem.

    Additionally, the farther they take the machine apart, the more hardware will potentially be left out or reinstalled in the wrong place. I would not expect most service techs to have taken apart an NC700X enough times to know (or care) which of the different type screws go where. Bodywork tabs can also be broken if you don’t know how pieces interlock. Will the tech use a torque wrench on all important bolts?

    I once took an ST1100 in for warranty service in 1998. When it returned, the radiator fan was left disconnected, screws were not in the proper place, three other major things I don’t recall now were done wrong, and the original problem I went in for was still not repaired. I then fixed the problem myself, which is what I should have done in the beginning.

    I took a new 1999 boat in to the selling dealer for an engine problem. After weeks of delay in prime boating weather, after my pleading the dealer finally got the boat fixed. I ran it on the water and it lasted about 90 minutes before the engine quit. I then ordered up a rebuilt crankshaft for a few hundred dollars, tore the in-warranty engine down at my time and expense, and rebuilt the engine with a rebuilt crankshaft. I later sold that boat, now 20 years old, but I know the buyer, and I know that engine is still running strong today. So in the beginning, I should have ignored the warranty and just fixed it myself anyway.

    I now just do the warranty work myself, as long as the parts don’t cost over a few hundred dollars. I would much rather spend the money and use up some of my time, than waste as much time going forth and back to a dealer and have a dealer muck up the bike. If I do the work myself, I’m in full control of the situation, rather than leaving control of the situation in the hands of a possibly incompetent dealer.

    Fortunately, Honda’s are fairly reliable. That didn’t happen in the OP’s case, but generally there is little chance of material and workmanship failure with these machines.

    I 100% agree, from what I've seen at some dealers you would think they gave some vise grips to a monkey and turned him loose in the service bay. When I buy a new bike the dealer never sees it again, no matter what. But unfortunately for alot of people without mechanical skills that's not an option. That means they are in for alot of frustration.

  2. #12
    Super Moderator Dealer and warranty service work 670cc's Avatar
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    Quote Originally Posted by halfmt1 View Post
    I 100% agree, from what I've seen at some dealers you would think they gave some vise grips to a monkey and turned him loose in the service bay. When I buy a new bike the dealer never sees it again, no matter what. But unfortunately for alot of people without mechanical skills that's not an option. That means they are in for alot of frustration.
    Thank you for the comments. We are alike in that regard.

    I also wanted to add to my previous post, that if I had to depend on dealer service for motorcycle repairs and maintenance, I would probably not be a motorcyclist. The frustration would be unbearable, and I would get different hobbies other than powersports. But, that’s just me. A lot of people depend on dealers and they apparently get by.
    Last edited by 670cc; 4th July 2019 at 20:40. Reason: Spelling
    Greg
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  3. #13
    Senior Member Old Can Ride's Avatar
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    I took my bike into the Honda dealership to have a recall done that I received in the mail, yesterday. I called ahead and the dealership said they had the part in stock. Naturally, they ain’t got the part. So, now starts the long time setting of the bike at the dealership, waiting for the part. So, there goes my riding for the rest of the summer.........
    Why not seize the pleasure at once? -- How often is happiness destroyed by preparation, and foolish planning? Just do it. Shut the frunk up and Ride !!!!!!!!!!

  4. #14
    Member
    Bike: 2018 NC750x DCT.....
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    Service work...........

    mr_et2,

    Hopefully things will get resolved to your satisfaction and you won't lose the whole riding season.

    That having been said, about three weeks ago I took my 2018 DCT bike to the shop to have them put on a shorter sidestand and centerstand since I had installed 'Soupy's Lowering Links', and they said it should be no more than 30 minutes tops. Tops.

    Two and a half hours later the service manager said that since it was a DCT model it took longer. Can't quite figure that one out but in my case it has worked so far.

    Good luck and don't give up.



    Slo_Rider

  5. #15
    Member HueyFE's Avatar
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    Mr ET2,
    Fellow former Navy ET here as well. (too bad there is no cool ET shout out, like the Marines "Semper Fi").
    I've also been frustrated with dealer maintenance. Especially when the thought process is that these guys should be the best first option for fixing our bikes. My closest dealer told me honestly that they turn around the easiest jobs first, to make the most people happy. During the riding season here, people want their oil changed and expect to be in and out in 30 minutes. For someone with no appointment, they want you to drop bike off early in the morning, and they may get to you by the end of the day. If you have a serious problem, they don't go by first in, first out; they will get to it when they can. Their first and biggest priority is of course to get the newly purchased machines out the door. If sales are good, you drop one more spot in the pecking order with your difficult to diagnose electrical issue. I made the mistake of paying them upfront for full luggage install. They quoted me 4 hours, but it took over a week to get the bike back, and that was in February. And I had no leverage, I had already paid in full. I get it though, no one wants to wait for a week for an oil change either.


    My best luck has always been with independent shops, especially when you can talk directly to the mechanic doing the work. Unfortunately, I haven't found a reliable place I trust around me, so I do all my own maintenance on everything I own. I would probably still have the dealer do warranty work, but would double check everything they do. For my 600 mile service, they made the chain so tight, I thought the back tire was going to start rubbing against the front tire. Good luck!

  6. #16
    Member mr_et2's Avatar
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    Quote Originally Posted by HueyFE View Post
    Mr ET2,
    Fellow former Navy ET here as well.
    Hey Huey! Glad to meet a fellow ET! I was actually a DS until the Navy decided to kill the rate and force me to convert. How long were you in? I spent 11 years in, until I got injured and they forced me out.

  7. #17
    Member mr_et2's Avatar
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    So today, 2 weeks after dropping my NC off at the dealer, they finally said that they found the problem, a pinched wire to one of the front turn signals. Now they're awaiting approval from corp to fix it under warranty, even though the mechanic says that it's "obviously a build issue". So. Frustrating! What really sucks is that that's where I suspected the issue to be, but I figured that since it was under warranty that I should have them take care of it, just in case it turned out to be something else, like the guages. Anyway, I hope I have my baby back soon!

  8. #18
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    Hey guys! I was an AT for 6 years in the '70s. Got lucky as AT was my first choice and ET second.
    Spent a little time on a carrier (JFK) but my high-level schools were P-3 Orion radar (that can't land on a carrier!)
    Made second class in 2.5 years and was set to take the first class test when they changed the TIS requirement to 6 years active.

  9. #19
    Member mr_et2's Avatar
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    Quote Originally Posted by Randy99CL View Post
    Hey guys! I was an AT for 6 years in the '70s. Got lucky as AT was my first choice and ET second.
    Spent a little time on a carrier (JFK) but my high-level schools were P-3 Orion radar (that can't land on a carrier!)
    Made second class in 2.5 years and was set to take the first class test when they changed the TIS requirement to 6 years active.
    I was in during the 90's. Shore duty mostly, but did get to enjoy 3 years on a destroyer.

  10. #20
    Senior Member Dealer and warranty service work davidc83's Avatar
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    Quote Originally Posted by mr_et2 View Post
    Lucky for me, I've had better experiences with my cars at the dealer, when I had to take them there. I generally do all of my own work on my vehicles, so I know for sure that it's done right, but for some things (like recalls or major issues) I feel a trip to the dealer is necessary. My NC started blowing the fuse that supplies power to the lights, horn, and guage cluster. I was an Electronics Technician for 11 years in the Navy, and I've been working with electricity/electronics since 1989. I did some quick troubleshooting and determined that the lighting circuit and horn circuit was not to blame. That leaves the instrument cluster. I'm not sure how much a replacement costs, but I don't think I should have to pay for one on a 2 month old bike, so that left me no choice but take it to the dealer. I even told the service manager the troubleshooting steps that I had already taken. I just find it baffling that it's taking over a week to troubleshoot a simple shorting issue.
    Mr. Et2, does your bike have a 3rd party horn..If the horn is drawing too much current, it will blow that fuse really quick...pulling the connector to the display is quick and easy-remove windshield, 3 screws holding display, remove screws, pull display out 1-2 inches,,slide rubber boot down from the connector-pull on the connector...if display is blowing the fuse...disconnecting and putting in new fuse and starting bike...if fuse doesnt blow..bad display...
    [SIGPIC][/SIGPIC]

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